In Retell, import the Five9 number you want the agent to answer.
In Five9, open the IVR script you want to route from.
Add a ThirdPartyTransfer node at the point where calls should reach the agent.
Point the transfer at Retell's pre-built SIP trunk.
Assign a Retell agent to the imported number.
Place a test call through the IVR path and confirm it lands on the agent.
Caller hits the Five9 IVR β selects the self-service option β transfers to a Retell agent β agent resolves or hands back to a Five9 queue












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