In NICE CXone, provision a SIP trunk for outbound transfer to an external destination.
Configure termination against Retell's SIP endpoint and origination back to CXone.
Add outbound authentication credentials.
In Retell, go to Phone Numbers β + β Connect via SIP trunking and enter the details.
Assign a Retell agent to the number.
Test the route end to end from a CXone script.
CXone IVR offers self-service β call transfers to a Retell agent β agent handles the request β returns to a CXone queue if a human is needed











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