In Amazon Connect, set up the contact flow you want to route from.
Configure a SIP media endpoint or an external voice transfer to Retell's SIP address.
Add credentials for outbound authentication.
In Retell, go to Phone Numbers β + β Connect via SIP trunking and enter the number and termination URI.
Assign an agent to the number.
Place a test call through the contact flow.
Call enters Amazon Connect β contact flow routes overflow to Retell β agent handles the request β transfers back to a queue if escalation is needed













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