Get clear and actionable insights from every call
Leverage data with Post Call Analysis
Discover Feature
Automatically analyze conversations to uncover what’s working, fix what’s not, and make smarter decisions faster.
Overview
Calls end. Visibility shouldn’t.
Calls are full of valuable information, but most teams never turn it into something usable. Retell Post-Call Analysis helps you capture what happened, extract what matters, and send the results where your team works. That means faster follow-up, better visibility, and less manual review.
Boolean
Simple yes-or-no answers
Example: Was the issue resolved?
Example: Was the issue resolved?
Text
Detailed written outputs
Example: Summary, action items, key concerns
Example: Summary, action items, key concerns
Number
Quantitative values
Example: Satisfaction score, order amount, urgency
Example: Satisfaction score, order amount, urgency
Selector
Choose from predefined categories
Example: Issue type, call outcome, resolution status
Example: Issue type, call outcome, resolution status
Feature
Power your AI agent with Post-Call Analysis
Post-Call Analysis automatically analyzes customer conversations after they end, helping you derive structured, actionable insights from every call. Choose from built-in analysis types — Boolean, Text, Number, and Enum — or create custom categories to match your specific business needs. Results are available within seconds and accessible via dashboard, webhook, or API.
How It Works
Set up Post Call Analysis in a few steps
Open Post Call Analysis
Create an agent or choose an existing one, then go to the Post-Call Analysis tab.
Choose what
to extract
to extract
Select the format that fits your use case and define what you want the AI to analyze.
Use the results
View insights in the dashboard or send them through APIs and webhooks into your systems and workflows.
私たちの数字は、通話の45〜50%が人間に一切触れることなく Retell AI によって完全に解決されていることを示しています。私たちはまだすべてのラインに完全には展開していないのです。
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「Retell AI の早期採用と、それを深くカスタマイズし、その周りに独自のインフラを構築する私たちの能力が組み合わさって、業界で本当に優位性を与えてくれています。」
私たちのカスタマーサポートチームのコストは、年に300〜400パーセント増加していました。Retell を導入して Lucas を構築することで、その負担を50%以上削減し、SaaS の利益率を大幅に改善し、それでも高成長と緊急の状況において顧客を支えることができました。
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- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
